Job Title: Process Analyst – Recruitment
Company: IBM
Location: Bangalore, Karnataka, India

Your Role and Responsibilities:

• Engage stakeholders to define, build, and document hiring forecasts.
• Work with hiring managers to set Service Level Agreements (SLA) expectations and requirements.
• Work within pre-defined recruitment processes while assessing that process to identify, recommend areas, improve, and build standard methodologies to follow.
• Provide new methods with the approach for sourcing candidates and generating new leads.
• Meet weekly/monthly/quarterly production goals.
• Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals.
• Review, analyze, mentor, and coach support teams to ensure recruiting goals are being met through a reciprocal approach.
• Utilize ATS to perform candidate screening (and other program tools).
• Ensure detailed screening and selection criteria to identify top talent and resolve meaningful strength of the talent in the pool.
• Participate in client meetings at the direction of the Operations Director and/or Client Relationship Director to construct everlasting work relations that shall enhance strong customer satisfaction.
• Update the status of Candidates on Applicant Tracking System (ATS) regularly.
• Perform other miscellaneous duties as required by management.

Required Technical and Professional Expertise:

• Minimum 1 year of experience in recruitment standard methodologies (preferably in ITES / BPO / FA).
• Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debrief, and offer stages.
• Expertise in sourcing through social media channels and other innovative sourcing channels.
• Demonstrable experience in partner management and strength to hold difficult conversations with them.
• Build expertise in deep domain knowledge, understanding of business strategy, and drive innovation.

Preferred Technical and Professional Expertise:

• Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set up is preferred).
• Equipped with consultative instinct, passionate about recruiting and not view the role as transactional.
• Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.
• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Proven change management and be open to it good time management and work under tight deadlines.
• Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Maintain technical knowledge by attending educational workshops, reviewing publications.