- Full Time
- Palghat, Kerala
- Applications have closed
Website Calltawk Solution LLC- FZ
Company: Calltawk Solution LLC- FZ
Location: Palghat, Kerala (Remote)
Salary Range: ₹9,643.93 – ₹20,000.00 per month
Benefits:
- Work from home
Description:
- Seeking a Customer Care Executive with 2-3 years of experience in a call center environment.
- Fully remote position.
- Proficiency in English and Malayalam is mandatory.
Responsibilities:
- Handle both inbound and outbound calls promptly.
- Follow communication scripts for various topics.
- Identify customer needs, clarify information, research issues, and provide solutions.
- Upsell products when opportunities arise.
- Maintain comprehensive records of all conversations.
- Display multitasking skills and flexibility in shifts.
- Meet personal/team targets for quality and quantity.
- Provide customers with product and service information.
- Process orders, forms, and applications.
- Identify and escalate priority issues.
- Produce chat reports.
Requirements:
- 2 years of total work experience, with at least 1 year in customer service.
- Proficiency in Malayalam, English, and Tamil.
Additional Information:
- Requires a good internet connection, computer, and headset.
Job Type: Full-time
Salary: Attractive salary package per month
Schedule: Rotational shift
Supplemental Pay Types:
- Overtime pay
Experience:
- Total work: 2 years (Required)
- Customer service: 1 year (Required)
Language:
- Malayalam (Required)
- English (Required)
- Tamil (Required)