Tele Calling Executive at QUICKLAB SERVICES, Jobs in Chennai

Website QUICKLAB SERVICES PRIVATE LIMITED

Job Title: Tele Calling Executive, Jobs in Chennai
Company: QUICKLAB SERVICES PRIVATE LIMITED
Location: Madipakkam, Chennai, Tamil Nadu

Full Job Description:

Job Role: Tele Calling Executive

Job Description:

  • Handle incoming calls from customers regarding product inquiries, orders, and general assistance.
  • Provide accurate information about clinical lab products, including features, pricing, and availability.
  • Assist customers with order placement, payment processing, and product returns or exchanges.
  • Address customer concerns, complaints, and escalations in a professional and timely manner.
  • Ensure high levels of customer satisfaction through excellent service and rapport-building techniques.
  • Collaborate with team members to resolve complex customer issues and improve overall customer experience.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Meet or exceed performance targets for call handling, sales conversion, and customer satisfaction.
  • Conduct outbound calls to prospective and existing customers to promote clinical lab products and generate sales leads.
  • Introduce new products, promotions, and special offers to customers and prospects.
  • Follow up with leads and inquiries generated from marketing campaigns, website inquiries, and other sources.
  • Qualify leads based on predefined criteria and schedule appointments or product demonstrations for the sales team.
  • Identify opportunities to upsell or cross-sell additional products or services to customers.
  • Maintain a high level of product knowledge and stay updated on industry trends and competitor offerings.
  • Use persuasive communication skills to overcome objections and close sales effectively.
  • Track and report on outbound calling activities, including call volume, lead conversion rates, and sales metrics.

Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 – ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Paid time off

Schedule: Rotational shift
Supplemental pay types: Performance bonus
Education: Diploma (Preferred)
Language: Hindi (Preferred), English (Preferred)
Location: Madipakkam, Chennai, Tamil Nadu (Preferred)
Willingness to travel: 50% (Preferred)
Work Location: In person

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