Job Title: Operations Performance Support
Company: Royal Mail Group
Location: Mitcham CR4

Salary: £25,721 raising to £26,603 after 6 months
Additional Benefits: Defined contribution pension scheme, 25 days annual leave plus bank holidays, Company pension, Employee discount, Life insurance, Sick pay

Job Reference: 308218
Contract: Permanent, Full-time

About the Role:
The Operations Performance Support role at Royal Mail Group involves providing administrative support to an Operations Performance Leader within the Delivery Operation. This includes scheduling and planning performance reviews, managing tasks related to managerial absence, and overseeing HR system inputs. The position requires managing the diary of the Operations Performance Leader and coordinating various administrative tasks to support the efficient functioning of the team.

Key Responsibilities:

• Provide administrative support to an Operations Performance Leader
• Manage HR system inputs including absences, substitution payments, and TOIL authorization
• Schedule and plan performance reviews with Customer Operations Managers
• Manage managerial absence, OT & TOIL, and scheduling of managerial annual leave and day off cover
• Coordinate cost-effective purchasing/equipment orders for the team
• Complete and manage the Managerial Resourcing Tool for managerial resourcing
• Oversee managerial annual leave allocation and booking process
• Assist with preparations for coaching & performance reviews
• Manage personal workload and ensure commitments are achieved

About You:
To excel in this role, you should have:

• Good analytical and problem-solving skills
• Working knowledge of Microsoft systems, particularly Excel and PowerPoint
• Ability to handle personal and company performance information with confidentiality and integrity
• Flexibility and willingness to travel within the assigned area
• Exceptional organizational and time management skills
• Ability to build relationships and support a customer-centric culture
• Understanding of basic business operations and Royal Mail Group systems

Extra Benefits:

• RMG Share Schemes
• Family friendly support
• Discounts and offers
• Supportive company sick pay
• Wellbeing support services
• Lifestyle benefits
• Financial support
• Free & discounted RMG products
• Free stamps at Christmas

Next Steps:
The next stage of the selection process will be a face-to-face interview consisting of competency-based and role-specific questions. Interviews are planned to be held around w/c 29/04 at Croydon delivery office. Royal Mail Group values trust and transparency and provides interview questions ahead of time to allow candidates to prepare effectively. The closing date for applications is Monday 15th April 2024, but the advert may close earlier if the appropriate number of applications has been reached. Royal Mail Group is committed to inclusion and diversity and supports adjustments during the application and hiring process if required.