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Website Barclays
Job Title: Process Expert
Company: Barclays
Location: Chennai, Tamil Nadu
Job Type: Full-time
Job Description:
As a Process Expert at Barclays, you’ll provide operational support and service to UK colleagues, stakeholders, and vendors regarding Benefits day-to-day activities, colleague queries, and escalations. You’ll need strong analytical and organizational skills to investigate cases, correct issues, and ensure timely completion of critical activities.
Responsibilities:
- Provide second-tier advice, investigation, and resolution for query management of My Rewards and Benefit activity.
- Analyze and resolve queries generated from weekly interfaces and work with other teams to investigate root causes.
- Complete pay overs and reconciliations, ensuring data issues are resolved and investigated.
- Ensure timely completion of controls, checks, governance routines, and administration processes.
- Handle customer requests, escalations, and complaints effectively, providing constructive feedback and suggestions for corrective actions.
- Raise Risk Events, investigate root causes, and implement preventive measures.
- Support HR Operations teams to ensure tasks are completed within SLAs and system administration is effective.
Requirements:
- In-depth knowledge of benefits, legislation, governance, controls, and risk management.
- Working knowledge of IT systems like SAP, Salesforce, or other HR systems.
- Familiarity with HR processes/areas and their links to HR operations, including SAP/Salesforce, MI, Employee Relations, HR Policy, etc.
- Understanding of salary/allowance calculations, absences, and data accuracy.
- Customer service experience with excellent communication skills.
- Proficiency in MS Excel and general PC skills.
- Graduation in any discipline.
- Ability to work under tight timelines, coordinate and prioritize activities, and demonstrate self-discipline and motivation.
Location: Chennai, Tamil Nadu
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