Job Description:

The Medical Administrator at West Heath Surgery serves as the primary point of contact for patients, facilitating communication between patients, doctors, and medical staff.

Responsibilities:

• Reception:
• Greet and direct patients
• Handle telephone and general inquiries
• Schedule appointments and home visits
• Take messages and manage patient communication
• Maintain tidiness in work areas
• Handle cash transactions
• Arrange appointments for medical representatives
• Prepare refreshments

Administrative Tasks:

• Perform administrative workflow tasks using clinical systems
• Assist with data entry and patient record-keeping, including scanning
• Support onward patient management, such as booking appointments and referrals
• Provide chaperone assistance to clinicians as needed
• Offer administrative support to clinicians and managers

Communication:

• Deliver excellent customer service to patients
• Foster effective teamwork among staff
• Identify and address problems and solutions promptly

Special Requirements:

• Adherence to strict confidentiality protocols

Experience:

• Previous office environment experience
• Prior experience as a medical receptionist
• Familiarity with EMIS Web software

Qualifications:

• GCSE English or equivalent Grade C or above
• RSA II typing/word processing or equivalent

Skills:

• Proficiency in reading, writing, and speaking English
• Strong organizational skills with accuracy in record-keeping
• Ability to work independently and prioritize tasks
• Excellent customer service and interpersonal skills

Knowledge:

• Proficiency in Microsoft Word
• Understanding of confidentiality and Data Protection Act
• Familiarity with the local area

Personal Qualities:

• Flexible and cooperative approach to work
• Team player with the ability to work independently
• Adaptability to changing situations
• Reliability and punctuality
• Friendly and approachable demeanor
• Willingness to undergo a DBS check and training
• Capacity to work effectively under pressure

Application: Apply Now