Job Title: Customer Service Representative, jobs in bangalore
Company: Glorious
Location: Bengaluru, Karnataka
Salary: Not provided
Job Description: Job Description:

Responsibilities:

• Handle inbound customer inquiries via various communication channels such as phone, email, chat, and social media.
• Address customer issues, concerns, and complaints effectively, striving for first-call resolution and customer satisfaction.
• Provide accurate information and guidance to customers regarding product features, services, pricing, and technical specifications.
• Assist customers with placing orders, processing returns, tracking shipments, and resolving billing inquiries.
• Troubleshoot technical issues and collaborate with relevant departments to ensure prompt resolution.
• Maintain thorough and accurate customer records, documenting all interactions and resolutions in our CRM system.
• Escalate complex or unresolved issues to the appropriate departments or management, as needed.
• Collaborate closely with cross-functional teams such as Sales, Product Development, and Operations to ensure a seamless customer experience.
• Identify opportunities for process improvements and contribute to the development of support resources, such as FAQs and knowledge base articles.
• Strive to meet or exceed individual and team performance metrics, including customer satisfaction ratings, response time, and call resolution.

Requirements:

• High school diploma or equivalent; bachelor’s degree in a related field is a plus.
• Previous experience in customer service or support roles is preferred.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and decision-making abilities, with a customer-focused mindset.
• Excellent active listening skills and the ability to empathize with customers’ concerns.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Ability to multitask effectively and manage time efficiently in a fast-paced environment.
• Strong attention to detail