Healthcare Customer Service Representative, jobs in hyderabad

Website ResolvedCX

Job Title: Healthcare Customer Service Representative, jobs in hyderabad
Company: ResolvedCX
Location: Hyderabad Jubilee Ho, Hyderabad, Telangana
Salary: Not provided
Job Description: Job Description
Responsibilities:

  • Provide Exceptional Support
  • Manage Inquiries
  • Assist with Healthcare Services
  • Maintain Empathy
  • Collaborate for Solutions
  • Keep Records
  • Stay Informed
  • Identify Trends

Requirements:

  • Experience: Minimum of 1 year in customer service.
  • Technical Proficiency: Proficient in using Zendesk or similar software.
  • Communication Skills: Strong written and verbal skills for multiple communication channels.
  • Healthcare Knowledge: Familiarity with Prior Authorization processes is a plus.
  • Problem-solving: Excellent problem-solving skills and attention to detail.
  • Team Player: Ability to work independently and as part of a team.
  • Organizational Skills: Strong organizational and time management skills.
  • Empathy: High level of empathy and a customer-centric approach.

Benefits:

  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus