Job Title: Healthcare Customer Service Representative, jobs in hyderabad
Company: ResolvedCX
Location: Hyderabad Jubilee Ho, Hyderabad, Telangana
Salary: Not provided
Job Description: Job Description
Responsibilities:

• Provide Exceptional Support
• Manage Inquiries
• Assist with Healthcare Services
• Maintain Empathy
• Collaborate for Solutions
• Keep Records
• Stay Informed
• Identify Trends

Requirements:

• Experience: Minimum of 1 year in customer service.
• Technical Proficiency: Proficient in using Zendesk or similar software.
• Communication Skills: Strong written and verbal skills for multiple communication channels.
• Healthcare Knowledge: Familiarity with Prior Authorization processes is a plus.
• Problem-solving: Excellent problem-solving skills and attention to detail.
• Team Player: Ability to work independently and as part of a team.
• Organizational Skills: Strong organizational and time management skills.
• Empathy: High level of empathy and a customer-centric approach.

Benefits:

• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus