Front Office Executive, data entry jobs in chennai

Website Shilton Hospitality LLP

Job Title: Front Office Executive, data entry jobs in chennai
Company: Shilton Hospitality LLP
Location: Chennai, Tamil Nadu
Salary: ₹15,000 – ₹20,000 per month

Job Description:

Position: Front Office Executive
Department: Front Office/Reception
Reports to: Front Office Manager/Hotel Manager

Key Responsibilities:

Guest Relations:

  • Welcome guests warmly upon arrival.
  • Efficiently handle check-ins and check-outs.
  • Address guest concerns and complaints promptly and professionally.
  • Provide information about hotel services and local attractions.

Reservation Management:

  • Manage reservations through various channels.
  • Confirm bookings and update guest details in the hotel system.
  • Coordinate with housekeeping to prepare rooms for arrivals.

Front Desk Operations:

  • Maintain a clean and organized front desk area.
  • Handle cash, credit card transactions, and process payments securely.
  • Manage guest records and issue room keys.
  • Ensure compliance with hotel policies and standards.


  • Collaborate with other departments to meet guest needs.
  • Communicate effectively with team members to ensure smooth operations.
  • Manage incoming calls and emails promptly and professionally.

Administrative Duties:

  • Maintain daily logs and reports, including occupancy reports and guest feedback.
  • Assist with administrative tasks such as filing and data entry.
  • Monitor and replenish front desk supplies as needed.

Customer Service:

  • Anticipate and fulfill guest needs to provide exceptional service.
  • Conduct follow-up calls to ensure guest satisfaction.
  • Promote hotel services and loyalty programs to guests.


  • Education: High school diploma or equivalent (degree in hospitality management preferred).
  • Experience: Previous front desk or customer service experience, preferably in hospitality.
  • Skills: Strong communication, interpersonal, and problem-solving skills. Proficiency in MS Office and hotel management software.

Physical Requirements:

  • Ability to stand for extended periods and lift light loads.
  • Comfortable working in shifts, including nights, weekends, and holidays.

Job Type: Full-time
Pay: ₹15,000 – ₹20,000 per month


  • Rotational shift
    Work Location: In person
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