Job Title: Front Office Executive, data entry jobs in chennai
Company: Shilton Hospitality LLP
Location: Chennai, Tamil Nadu
Salary: ₹15,000 – ₹20,000 per month

Job Description:

Position: Front Office Executive
Department: Front Office/Reception
Reports to: Front Office Manager/Hotel Manager

Key Responsibilities:

Guest Relations:

• Welcome guests warmly upon arrival.
• Efficiently handle check-ins and check-outs.
• Address guest concerns and complaints promptly and professionally.
• Provide information about hotel services and local attractions.

Reservation Management:

• Manage reservations through various channels.
• Confirm bookings and update guest details in the hotel system.
• Coordinate with housekeeping to prepare rooms for arrivals.

Front Desk Operations:

• Maintain a clean and organized front desk area.
• Handle cash, credit card transactions, and process payments securely.
• Manage guest records and issue room keys.
• Ensure compliance with hotel policies and standards.

Communication:

• Collaborate with other departments to meet guest needs.
• Communicate effectively with team members to ensure smooth operations.
• Manage incoming calls and emails promptly and professionally.

Administrative Duties:

• Maintain daily logs and reports, including occupancy reports and guest feedback.
• Assist with administrative tasks such as filing and data entry.
• Monitor and replenish front desk supplies as needed.

Customer Service:

• Anticipate and fulfill guest needs to provide exceptional service.
• Conduct follow-up calls to ensure guest satisfaction.
• Promote hotel services and loyalty programs to guests.

Qualifications:

• Education: High school diploma or equivalent (degree in hospitality management preferred).
• Experience: Previous front desk or customer service experience, preferably in hospitality.
• Skills: Strong communication, interpersonal, and problem-solving skills. Proficiency in MS Office and hotel management software.

Physical Requirements:

• Ability to stand for extended periods and lift light loads.
• Comfortable working in shifts, including nights, weekends, and holidays.

Job Type: Full-time
Pay: ₹15,000 – ₹20,000 per month

Schedule:

• Rotational shift
  Work Location: In person