Job Title: Fresher Customer Success Associate, fresher jobs in bangalore
Company: FullThrottle Labs
Location: Bengaluru, Karnataka
Salary: Not provided
Job Description: Job Description
Responsibilities:

• Assist in managing customer inquiries through various channels, including phone, email, and chat in a timely and professional manner.
• Help organize and participate in customer outreach initiatives, such as webinars, surveys, and focus groups.
• Conduct follow-up calls or surveys to gather additional customer feedback.
• Collect and analyze customer feedback from various sources to identify trends and areas for improvement.
• Prepare reports on customer satisfaction and success metrics.
• Work with the product and development teams to ensure customer feedback is integrated into product improvements.
• Maintain accurate records of customer interaction activities in the CRM system.

Requirements:

• Must have excellent verbal and written communication skills.
• Preferably with experience working with SaaS products.
• Preferably with working experience in a start-up.
• Technical curiosity or experience, willingness to learn new things
• Quick learner, adaptable to changing business needs
• Proven ability to educate executive decision-makers, building and maintaining relationships with them.

Benefits:

• PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!