Job Description:

As a Customer Support Executive at Triedge Solution, you will play a pivotal role in ensuring customer satisfaction by promptly addressing inquiries and providing solutions through various channels. You’ll be responsible for maintaining a high level of professionalism while assisting customers with product or service-related issues, handling complaints, and escalating complex issues when necessary.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers in resolving product or service-related issues and provide appropriate solutions.
• Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
• Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
• Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
• Uphold company policies and procedures while delivering excellent customer service at all times.

Qualifications:

• Bachelor’s degree or equivalent.
• Fresher or Full-time employment.
• Excellent communication skills.
• Ability to multitask and prioritize tasks effectively.

Benefits:

• Cell phone reimbursement.
• Performance bonus.

Schedule:

• Day shift.

Work Location:

In person.