Customer Support Executive, non voice jobs in chennai

Website Triedge Solution

Job Description:

As a Customer Support Executive at Triedge Solution, you will play a pivotal role in ensuring customer satisfaction by promptly addressing inquiries and providing solutions through various channels. You’ll be responsible for maintaining a high level of professionalism while assisting customers with product or service-related issues, handling complaints, and escalating complex issues when necessary.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Assist customers in resolving product or service-related issues and provide appropriate solutions.
  • Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
  • Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
  • Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
  • Uphold company policies and procedures while delivering excellent customer service at all times.

Qualifications:

  • Bachelor’s degree or equivalent.
  • Fresher or Full-time employment.
  • Excellent communication skills.
  • Ability to multitask and prioritize tasks effectively.

Benefits:

  • Cell phone reimbursement.
  • Performance bonus.

Schedule:

  • Day shift.

Work Location:

In person.

Apply for job

To apply for this job please visit www.simplyhired.co.uk.