Job Title: Customer Support Executive, non voice jobs in chennai
Company: Mrmed.in
Location: T Nagar, Chennai, Tamil Nadu
Salary: Not provided
Job Description: Job Description

Responsibilities

• Single point of contact for order tracking, communication with logistics partners and all post sales support to customers on calls as well as chats
• Resolving pre-dispatch issues of the customers – dispatch delay, product non-availability by coordinating with the Purchase or Logistics departments
• Resolving post-dispatch issues of customers – delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
• Answering phone calls and making follow-up outbound calls to update the customers
• Developing and sustaining solid relationships with customers to encourage repeat purchases
• Coordination with all the other departments to ensure customer query resolution at the earliest
• Resolving issues of the customers within the specified TAT
• Escalating issues to team leads and persistent issues directly to senior management

Requirements

• Bachelor’s degree in any field (prior part-time or full-time experience is a plus)
• 0 to 3 years of experience in voice/ semi voice process in a non-IT role
• Excellent communication skills in English (fluency in Hindi is a plus)
• Proficiency in computer and internet applications, basic excel skills
• Ability to multitask and manage time effectively
• Extremely organized with strong time-management skills
• Temperament for handling customers with care
• Candidate should be comfortable working from office (T. Nagar)

Benefits

• Provident Fund