Website Triedge Solution
Job Description:
As a Customer Support Executive at Triedge Solution, you will play a pivotal role in ensuring customer satisfaction by promptly addressing inquiries and providing solutions through various channels. You’ll be responsible for maintaining a high level of professionalism while assisting customers with product or service-related issues, handling complaints, and escalating complex issues when necessary.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.
Qualifications:
- Bachelor’s degree or equivalent.
- Fresher or Full-time employment.
- Excellent communication skills.
- Ability to multitask and prioritize tasks effectively.
Benefits:
- Cell phone reimbursement.
- Performance bonus.
Schedule:
- Day shift.
Work Location:
In person.