Customer Support Executive (CSE)

Website Riverleaf Technology Pvt Ltd

Job Title: Customer Support Executive (CSE), Jobs in Bangalore
Company: Riverleaf Technology Pvt Ltd
Location: Indira Nagar, Bengaluru, Karnataka

Full Job Description:

Objective of the Company:
Our growing company is in need of fresh and experienced young talents who aspire to be resourceful product executives. The role involves increasing profit levels to meet short-term and long-term goals by studying demand trends in markets, identifying potential customers, reviewing competitors’ initiatives, and developing pricing strategies. The product executive must communicate with people outside the company and establish relationships with business partners, think creatively, and make decisions.

Responsibilities:

  • Responding to customer queries in a timely and accurate way, via phone, email, or chat.
  • Identifying customer needs and helping customers use specific features.
  • Analyzing and reporting product malfunctions.

Job Brief:

  • Languages: English, Kannada, Hindi, Telugu, and Tamil. (Maximum 2 languages)
  • Educational Qualification: Any Graduates.
  • Shifts: Rotational Shifts
  • Work Location: Onsite Project (Includes Accommodation, food, visa, and traveling expenditure). If candidate fails to relocate, the cost incurred by the company on behalf of the candidate must be reimbursed.
  • Salary CTC: As per market standards.
  • Criteria of Recruitment: Male and female candidates whose age is not more than 28. Immediate joining candidates are appreciated.
  • Requirement: Should have a passport and double-vaccinated certificate.

Additional Responsibilities:

  • Update internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.
  • Assist in training junior Customer Support Representatives.

Requirements and Skills:

  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with the industry is a plus.
  • Experience using help desk software and remote support tools.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.

Job Types: Full-time, Permanent, Fresher
Schedule: Day shift
Education: Bachelor’s (Preferred)
Experience: Digital marketing: 1 year (Preferred), total work: 1 year (Preferred)
Work Location: In person

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