Customer Support Associate, Jobs in Coimbatore

Website Digital Orbis Creators LLP

Job Title: Customer Support Associate
Company: Digital Orbis Creators LLP
Location: Coimbatore, Tamil Nadu
Salary: ₹15,000 – ₹22,000 a month

Full Job Description:

Role and Responsibility:

  • Experience: 2-4 years in handling Customer and Sales function in the retail sector, preferably luxury segment.
  • Work Location: Gandhipuram, Coimbatore
  • Rounds Of Interview: 2 rounds of F2F Interview
  • Shift: General Shift
  • Industry: Indian jewelry

Responsibilities:

  • Support to develop business through online or offline (leads conversion).
  • Adherence to service procedures, policies, and standards.
  • Monitor on-time delivery of products purchased by online customers.
  • Achieve the online sales target assigned.
  • Verify all the online sales transactions (Transaction paid/ Fraud alert).
  • Maintain focus on customer experience throughout interactions.
  • Attend customer inquiries through phone, email, or social media and maintain excellence in customer support.
  • Follow up with customers on inquiries.
  • Re-reach out to customers for new updates and follow up for further business development.
  • Collect testimonials from customers.
  • Coordinate with CSM for customer issues and follow problems through to resolution.

Job Types: Full-time, Permanent
Pay: ₹15,000.00 – ₹22,000.00 per month
Benefits: Health insurance, Provident Fund
Schedule: Day shift
Supplemental pay types: Performance bonus, Yearly bonus
Education: Higher Secondary(12th Pass) (Preferred)
Experience: Total work: 1 year (Required), Customer service: 1 year (Required)
Language: English (Required)
Work Location: In person

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