Job Title: BPO Voice Process, non voice process jobs in chennai
Company: GuiRes Solutions Pvt Ltd
Location: Nungambakkam, Chennai, Tamil Nadu
Salary: Not provided
Job Description: Job Description
Responsibilities:

• Handle inbound and outbound calls from customers in a professional and courteous manner.
• Listen actively to customers’ concerns, empathize with their situation, and offer appropriate solutions or resolutions.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.
• Enter and update customer information accurately in the CRM system during and after each call.
• Meet or exceed performance targets for call quality, productivity, and customer satisfaction.
• Collaborate with team members and supervisors to improve processes, resolve problems, and achieve team goals.
• Adhere to company policies, procedures, and confidentiality guidelines at all times.

Requirements:

• Proven experience in a BPO or call center environment, preferably in a voice process role.
• Excellent verbal and written communication skills in English.
• Willingness to work night shifts and weekends as required.

Benefits:

• Competitive salary with night shift allowances and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Supportive work culture and team-oriented environment.