Website Mrmed.in
Job Title: Customer Support Executive, non voice jobs in chennai
Company: Mrmed.in
Location: T Nagar, Chennai, Tamil Nadu
Salary: Not provided
Job Description: Job Description
Responsibilities
- Single point of contact for order tracking, communication with logistics partners and all post sales support to customers on calls as well as chats
- Resolving pre-dispatch issues of the customers – dispatch delay, product non-availability by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers – delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Answering phone calls and making follow-up outbound calls to update the customers
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management
Requirements
- Bachelor’s degree in any field (prior part-time or full-time experience is a plus)
- 0 to 3 years of experience in voice/ semi voice process in a non-IT role
- Excellent communication skills in English (fluency in Hindi is a plus)
- Proficiency in computer and internet applications, basic excel skills
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Temperament for handling customers with care
- Candidate should be comfortable working from office (T. Nagar)
Benefits
- Provident Fund
Apply for job
To apply for this job please visit in.indeed.com.