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Website EAZYMED TECHNOLOGIES PRIVATE LIMITED
Job Title: Customer Service Executive (CSE), non voice jobs in chennai
Company: EAZYMED TECHNOLOGIES PRIVATE LIMITED
Location: T Nagar, Chennai, Tamil Nadu
Salary: ₹18,000 – ₹23,000 a month
Job Description:
Job Summary:
EAZYMED TECHNOLOGIES PRIVATE LIMITED is seeking Customer Support Executives (CSE) to provide post-order assistance to customers via telephone and chat channels. As a CSE, you will represent the brand of MrMed and ensure customer satisfaction with our products and services.
Key Responsibilities:
- Act as the single point of contact for order tracking and provide post-sales support to customers via calls and chats.
- Resolve pre-dispatch and post-dispatch issues such as dispatch delays, product non-availability, delivery status, order tracking, cancellations, returns, and refunds.
- Answer inbound calls and make outbound follow-up calls to update customers.
- Develop and maintain strong customer relationships to encourage repeat purchases.
- Coordinate with other departments to ensure timely resolution of customer queries.
- Escalate unresolved issues to team leads or senior management.
Required Skills/Qualification:
- Bachelor’s degree in any field (prior experience preferred but not mandatory).
- 0 to 3 years of experience in voice/semi-voice process in a non-IT role.
- Excellent communication skills in English (proficiency in Hindi is a plus).
- Proficiency in computer and internet applications, basic Excel skills.
- Ability to multitask and manage time effectively.
- Strong organizational and time-management skills.
- Ability to handle customer queries with care.
- Candidate should be comfortable working from the office in T. Nagar, Chennai.
Note: Only candidates based in Chennai will be considered for this role.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000 – ₹23,000 per month
Benefits: Provident Fund
Schedule: Day shift, Evening shift
Application Question(s):
- Do you speak English fluently?
- Are you located in Chennai? (Kindly note, only Chennai-based applicants are accepted for this role)
Education: Bachelor’s degree required
Experience: 1 year of customer support experience required
Work Location: In person
To apply for this job please visit in.indeed.com.