Website Shilton Hospitality LLP
Job Title: Front Office Executive, data entry jobs in chennai
Company: Shilton Hospitality LLP
Location: Chennai, Tamil Nadu
Salary: ₹15,000 – ₹20,000 per month
Job Description:
Position: Front Office Executive
Department: Front Office/Reception
Reports to: Front Office Manager/Hotel Manager
Key Responsibilities:
Guest Relations:
- Welcome guests warmly upon arrival.
- Efficiently handle check-ins and check-outs.
- Address guest concerns and complaints promptly and professionally.
- Provide information about hotel services and local attractions.
Reservation Management:
- Manage reservations through various channels.
- Confirm bookings and update guest details in the hotel system.
- Coordinate with housekeeping to prepare rooms for arrivals.
Front Desk Operations:
- Maintain a clean and organized front desk area.
- Handle cash, credit card transactions, and process payments securely.
- Manage guest records and issue room keys.
- Ensure compliance with hotel policies and standards.
Communication:
- Collaborate with other departments to meet guest needs.
- Communicate effectively with team members to ensure smooth operations.
- Manage incoming calls and emails promptly and professionally.
Administrative Duties:
- Maintain daily logs and reports, including occupancy reports and guest feedback.
- Assist with administrative tasks such as filing and data entry.
- Monitor and replenish front desk supplies as needed.
Customer Service:
- Anticipate and fulfill guest needs to provide exceptional service.
- Conduct follow-up calls to ensure guest satisfaction.
- Promote hotel services and loyalty programs to guests.
Qualifications:
- Education: High school diploma or equivalent (degree in hospitality management preferred).
- Experience: Previous front desk or customer service experience, preferably in hospitality.
- Skills: Strong communication, interpersonal, and problem-solving skills. Proficiency in MS Office and hotel management software.
Physical Requirements:
- Ability to stand for extended periods and lift light loads.
- Comfortable working in shifts, including nights, weekends, and holidays.
Job Type: Full-time
Pay: ₹15,000 – ₹20,000 per month
Schedule:
- Rotational shift
Work Location: In person
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