Job Title: Customer Support Associate
Company: Digital Orbis Creators LLP
Location: Coimbatore, Tamil Nadu
Salary: ₹15,000 – ₹22,000 a month

Full Job Description:

Role and Responsibility:

• Experience: 2-4 years in handling Customer and Sales function in the retail sector, preferably luxury segment.
• Work Location: Gandhipuram, Coimbatore
• Rounds Of Interview: 2 rounds of F2F Interview
• Shift: General Shift
• Industry: Indian jewelry

Responsibilities:

• Support to develop business through online or offline (leads conversion).
• Adherence to service procedures, policies, and standards.
• Monitor on-time delivery of products purchased by online customers.
• Achieve the online sales target assigned.
• Verify all the online sales transactions (Transaction paid/ Fraud alert).
• Maintain focus on customer experience throughout interactions.
• Attend customer inquiries through phone, email, or social media and maintain excellence in customer support.
• Follow up with customers on inquiries.
• Re-reach out to customers for new updates and follow up for further business development.
• Collect testimonials from customers.
• Coordinate with CSM for customer issues and follow problems through to resolution.

Job Types: Full-time, Permanent
Pay: ₹15,000.00 – ₹22,000.00 per month
Benefits: Health insurance, Provident Fund
Schedule: Day shift
Supplemental pay types: Performance bonus, Yearly bonus
Education: Higher Secondary(12th Pass) (Preferred)
Experience: Total work: 1 year (Required), Customer service: 1 year (Required)
Language: English (Required)
Work Location: In person